“Does Carbonite backup my emails?” As emails are fast becoming a staple in our everyday life, a common concern of many Carbonite users is whether the Carbonite system includes emails in its regular backup process. Well, you need wonder no more as this definite answer should put all doubts and worries to rest: Yes, Carbonite backs up emails.
Emails backed up by default
Even in the Carbonite website, this matter is addressed quite clearly. As a matter of fact, the first question asked (and answered) in the Frequently Asked Questions section is “What does Carbonite back up?” and the answer given pretty much says it all:
“By default, Carbonite backs up everything in your Documents and Settings folder (called Users in Windows Vista), including documents, photos, email and data files from applications, such as Quicken, Money, etc…Once a subscription is purchased, music is also added to the list.“
However, there may also be cases wherein Carbonite is not automatically defaulted to include email during the backup process. The first instance is if during installation, you chose the option ‘I’ll manually select what to back up later‘ instead of the more convenient ‘Automatically back up My Documents and Desktop.‘ The second case is when your file size is greater than 4GB, as the default backup does not include files greater than 4GB. In this case, you would need to manually select your email data file for backup. This holds true for both Windows and Mac users.
To check if your emails are already being backed up regularly, browse to the directory and folder that contains your file mails. If there are colored dots on the file icons, this means that these files are either backed up already or set up for scheduled backup by Carbonite.
How to manually select email files for backup
For Windows Outlook and Outlook Express
You will only need to do this if the folders or files do not have colored dots indicated on them. To initiate backup, right-click every file that you want included and select ‘Back this up‘ from the Carbonite context menu.
For Microsoft Outlook, you can most likely find the files stored in C:\Documents and Settings\{your_user_name}\Local Settings\Application Data\Microsoft\Outlook\.
For Microsoft Outlook Express, there’s a bit of difference in the file path as Outlook Express typically stores the address book in one location and the email files in another.
• For your address book, check in C:\Documents and Settings\{your_user_name}\Application Data\Microsoft\Address Book\.
• For email files, check in C:\Documents and Settings\{your_user_name}\Local Settings\Application Data\Identities\{long_alphanumeric_code}\Microsoft\Outlook Express\.
For Mac
Browse to your email folders or files.
Entourage is typically located in: Macintosh HD/Users/{your_user_name}/Documents/Microsoft User Data/Office 2008 Identities/Main Identity/Database. To manually select your email for Carbonite backup, control-click on the Database file and select More> Carbonite>Back this Up.
Mac Mail is found in: Macintosh HD/Users/{your_user_name}/Library/Mail. For manual Carbonite backup selection, simply control-click on the Mail folder and select More>Carbonite>Back this Up.
Lastly, note that {your_user_name} will obviously vary and will likely show the user name that you entered when your computer was initially set up.
Maximize your use of Carbonite by ensuring that all your important files are being backed up. Whether by default or manual selection, you won’t need to ask “Does Carbonite backup my emails?” again because you now know that it can and it will.
Related posts:
- How To Backup Gmail Emails
- How To Restore Files From Carbonite Online Backup
- Carbonite Security Issues: Who Has Access To My Carbonite Backup?
- How Do I Backup My Gmail? 5 Services That Make It Easy
- Carbonite Launches Carbonite Blackberry App, Upgrades iPhone App
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So far I have had a terrible experience with Carbonite. I use Thunderbird for email. My PC XP crashed and I had to reboot in original format and lost all data files. I restored from Carbonite. But since the day I subscribed have no Thunderbird Data files for 2011 and 2012 No email or address book.
Carbonite Support can’t find my T-bird data files since my subscription January 2010. Carbonite promised upper level work in 48 hrs which went to three days and now I am on my 9th day trying solve the issue with real hard to get support. I have lost thousands of dollars in lost clients. At first I was automatic backup then decided on the manual selection for 4GB but found I have no where near 4GB. The only thing Carbonite support has found are some old Thunderbird data files restored by Norton for 2009 and 2010.
Quite frankly their support is terrible and keeps you by the phone day after day with false promises and apologies. Don’t buy it in my opinion!
backing up my e-mails is important…I have Outlook express…can you tell me where I type in : • For email files, check in C:\Documents and Settings\{your_user_name}\Local Settings\Application Data\Identities\{long_alphanumeric_code}\Microsoft\Outlook Express\.
Do I put a period at the end? and how do I insert my name…like this? \_bob_monroe\ ? Thanks!
Hi Bob.
Thanks for your question. I am going to see if I can get an answer for you from Carbonite. Will reply back when I have more information.
Jim
@Mark:
Thanks for the helpful comments and for sharing your experiences with these services. You have the perfect backup plan – a local backup combined with an online backup solution. That’s exactly what I do. And I love those Seagate Free Agent drives. Mine is only a 500GB but I’ll be upgrading to a 1TB drive soon.
TravisVS
Site Admin
I’ve used Carbonite for a couple of years, and it’s a good service. Reasonably priced, too, when you figure the cost per day is only about 15 Cents USD. I’d tried Mozy before that, but had a hard time retrieving files, repeated failures. Carbonite has never failed to produce the file I needed and with a minimum of fuss. Important to remember though, it will –not– back up system files AT ALL, so a few terabytes of external storage and an auto-backup routine is still a good idea. Between Carbonite and a 2 TB Seagate “FreeAgent” drive, I feel pretty safe. It only took me less than a casual few hours work to get things back to “normal” after a recent system crash, the first in 4 years.
@jack:
That would be great if you could stop back and share your experience. It would be helpful to the readers of this site!
TravisVS
Site Admin
This is my first use of Carbonite. I am going to restore all files to my new computer today, if possible.
I will try and see what happens.