Mozy Pro Review

Posted on Oct 18, 2011 by Travis Van Slooten
You should know about Mozy:

Home users who have less than 125GB of data to backup

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Mozy Pro is one of two online backup solutions offered by Mozy. Mozy Pro, as the name implies, is for "professional," or business use. Their other service, Mozy Home, is for home users. With Mozy Pro, you get all that the home service offers plus additional features geared specifically for businesses. You also pay a little more for these extra features;)

There are two different licenses offered by Mozy Pro - desktop licenses and server licenses. You need one license for each computer your business will be backing up. You'll pay $3.95 + $0.50/GB per month for each desktop license, and $6.95 + $0.50/GB per month for each server license. You do get a price break, however, if you sign up for a one-year or two-year subscription. You can also get a 10% discount if you use the coupon code provided below.

The Bad:
No flat rate pricing for unlimited backup
No telephone support
Advanced features can be overwhelming

The Good:
Easy to use
Automatic backup
Remote access
External hard drive backup

The bottom line:
Home users who have less than 125GB of data to backup

Full Review


The Mozy Pro server license provides all the features of the desktop license plus Microsoft Windows Server OS support, network share support, backup & restore of Exchange, SQL, and VMWare, VSS writer backup and restore to Exchange, SYSVOL, and Active Directory. Regardless of which licenses your business may need, you’ll discover after reading this Mozy Pro review that this is an affordable online backup solution for small and medium businesses.

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In the interest of full disclosure, I have not used Mozy Pro nor have I used any online backup solution for business use. My experiences with online backup services are strictly for home use. So why am I even bothering to give a Mozy Pro review? Good question.

Since Mozy is a company I have used and would recommend for home use, people are going to notice when they visit Mozy.com that there are two services available. I owe it to my visitors to at least give them some information about Mozy Pro so they know what it’s about and how it differs from Mozy Home. Suffice to say, if you are reading this and you’re looking strictly for an online backup solution for your home computer, you don’t need Mozy Pro! However, if you are looking for an online service for a business then hopefully you’ll find enough information here to get you started.

When I put this review together I spent at least an hour searching online for “Mozy Pro reviews” and other variations and it was incredibly tough to find any reviews or comments from actual Mozy Pro users. Most of the reviews and comments I found were for Mozy Home. Either folks that use Mozy Pro are so pleased with the service (as it seems only people who have bad experiences with a service make an effort to complain), or not too many businesses are using it. I’m not sure. Either way, I did find some information worth sharing.

FreelanceSwith.com did a brief overview of Mozy and there were some comments left by people who have used Mozy Pro and some weren’t that glowing. Keep in mind, there were only a few negative comments and they were left in 2007. I would think that the primary issues the folks pointed out have been corrected by now.

The primary issues were that the software was “buggy” and one guy said it was a resource hog and bogged down his system. The other concern that was pointed out was that restoring a large amount of data takes at least 24 hours – and that’s just to have Mozy prepare the restored files. That doesn’t include the actual time it takes to download the files or order the DVD backups. As one guy said, this alone may render the service useless for doctors, lawyers, or any business that would need any lost data backed up quickly.

I was hoping that many of these issues from more than three years ago have already been resolved but it appears that even until now, the service could use a little more improvement. I came across a February 2011 review of Mozy Pro by PCPro.co.uk and in the customer feedback section, concerns were still raised about the restore process particularly with restoring for Exchange server.

Another glaring issue mentioned by both the reviewer and Mozy Pro users was the quality of customer support the company offered. Some users experienced being put on hold for a long time, only to be supplied with wrong information in the end in one case, and in another, transferred to the higher-level but slow email-based support. For businesses that handle critical and time-sensitive data, this could be a deal breaker.

To be fair, though, I did find some positive comments in other reviews. I saw a lot of the usual, “it works just fine for us” to “it’s not perfect but it does the job.” Someone at TechSupportForum.com commented that they had several clients using Mozy Pro and have had, “universally good experiences with their technical support and with the success of the backups.”

Bottom Line of this Mozy Pro Review

After reading all the reviews of Mozy Pro I could find, I came to the same conclusion I did for the online backup solutions I recommend for home use – none of these services are perfect. You especially can’t expect perfection at these prices. According to my research, Mozy Pro is one of the most affordable online backup solutions for businesses. Some of the prices I saw for competing services were quite a bit more than Mozy Pro.

That’s not to say Mozy Pro is dirt cheap either, although they used to be until EMC bought Mozy in 2007 and significantly increased the prices of Mozy Pro services shortly after in 2008. Some say the purchase of EMC was a good thing for Mozy Pro users because EMC’s expertise is providing rock-solid enterprise solutions for businesses. Unfortunately, EMC has a history of placing a premium price tag on their services so there is the possibility that as Mozy Pro scales in performance and features, so too will the price.

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Regardless, Mozy Pro is probably in better hands now than it was before EMC came along. If you’re looking for an online backup solution for your business then Mozy Pro is definitely worth checking out. And since they do offer month-to-month plans, it wouldn’t cost much to test the waters for a month or two to see if it’s the right solution for your business.


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Related posts:

  1. Mozy 2.0 For Windows Launched: Mozy’s Answer to Faster, Safer Backup
  2. Carbonite vs Mozy Home: A Review and Comparison
  3. Mozy App for iOS Launches: Your Backed Up Files Just an App Away
  4. Mozy Online Backup Service Finally Hits UK and Ireland
  5. SugarSync vs Mozy: Which One Is Right For You?

Support

Phone Support:   
Email Support:   
Live Chat:    Paid plans only

Company Information

Company Location: Washington
Established: 2005
Website: www.mozy.com
Company Information:

Mozy was founded in 2005 and was acquired by EMC Corporation, a Fortune 500 company, in 2007. Mozy is headquartered in Seattle, Washington with offices in Pleasant Grove, Utah; London, England; Cork, Ireland; Shanghai, China; and Montreal, Canada. 

Mozy has more than 1 million customers and 70,000 business customers backing up 70 petabytes of information to multiple data centers around the globe.

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Leave your Own Response

11 Responses

  • avtar Mike March 6, 2010

    Great article. I’ve tried both MozyPro and CarbonitePro (and others) but ended up going with Tomahawk because it allows you to backup locally to a USB/Network drive AND off-site at the same time (important to me), and they don’t throttle your bandwidth that I can tell. It’s not the cheapest though. Sometimes the interface can be a little clunky but it runs entirely in the background which I like. http://www.tomahawkbackup.com

    I also use and really like SugarSync for syncing my laptop, work, and home computers. It has a few quirks but serves it’s purpose relatively well! http://www.sugarsync.com

  • avtar TravisVS September 2, 2009

    Geoff:

    Thanks for the feedback. While I disagree with you that there aren’t a lot of business backup options (because there are), I think I understand what you’re saying. I suspect you have a small business and your computer backup needs don’t require a sophisticated solution (which a lot of the backup systems for businesses are). Mozy Pro, while not perfect, is probably is as good as it gets for small businesses in terms of providing the most basic backup needs and being affordable. Keep your eye on Carbonite however, as they are going to be rolling out a business solution soon.

    TravisVS
    Site Admin

  • avtar Geoff September 2, 2009

    Just a warning, folks. If you have at least 2G of data to recover, be prepared to wait at least a whole day for Mozy Pro to fully restore all your lost documents. Add another day to that if you hit a snag as it practically takes another day to get hold of technical support. I’m still going to use Mozy Pro though, because at the moment, there aren’t a lot of options available for business backups. But now at least I know that everything is not as easy as they make it appear.

  • avtar TravisVS August 28, 2009

    Alex:

    Thanks for the suggestion. I am considering adding SugarSync to the mix of online backup providers so stay tuned. As for your business needs, you may want to give MozyPro a shot if you just have a few computers at your store to backup. You certainly wouldn’t need anything fancy I wouldn’t think and MozyPro may be perfect. I don’t know when Carbonite will be rolling out their business backup product, but I’ll let you know as soon as it does.

    TravisVS
    Site Admin

  • avtar Alex August 27, 2009

    Travis, it would be interesting to find more reviews of other online backup service providers here in your site other than Carbonite and Mozy. As for a Carbonite Backup for businesses I’d probably be one of the first to sign up for a free trial :) I already use it at home and would like to have the same easy interface for the PCs I use in my small hardware business.

  • avtar TravisVS August 19, 2009

    Mark:

    I think you mean I rated Mozy HOME second to Carbonite as Carbonite doesn’t have a business solution yet to compete against Mozy Pro. Nonetheless, I’m glad to hear you’ve had success with Carbonite.

    As for Mozy Pro, which this review is based on, it’s a great affordable solution for small businesses. Rumor has it that Carbonite will be rolling out an online backup solution for businesses as well. It should be interesting;)

    TravisVS
    Site Admin

  • avtar Mark August 18, 2009

    I see that you’ve ranked Mozy second only to Carbonite, and rightly so. I’ve had the chance to use the two online backup services and while they are both user-friendly and as you say, “dirt-cheap”, I’ve had some problems restoring files with Mozy. No such issues with Carbonite though, as their restore function worked flawlessly for me.

  • avtar TravisVS June 20, 2009

    Chris:

    Awesome comments!! Thanks so much for taking the time to give a mini review of Mozy Pro. I appreciate it.

    TravisVS
    Site Admin

  • avtar chris June 19, 2009

    I have used MozyPro for small business customers at work, and MozyHome for, you guessed it, my home
    use. I currently backup just short of 1TB for home. Most small business customers backup ~50GB.
    This is a solid reliable service. Handles SQL Server and Exchange nicely. Not for the novice, though.
    For example, backing up a shared drive is witchcraft. Talk about having to learn the secret
    handshake. The user interface can be confusing, but now that I’m used to it I have respect for what it
    can do. I’ve had to do some restores for individual files which worked flawlessley (beautiful because
    I can restore a customer’s file from my office or anywhere with an Internet connection and then email
    them the most recent backup of the file within a couple minutes). Clients are amazed. I know that’s
    not a unique feature of Mozy, but at least I’ve SEEN it work (several times) which counts for a lot with me.

  • avtar TravisVS June 14, 2009

    Phil:

    Thanks for taking the time to share your experiences with Mozy Pro backup. Regarding your comment about the accuracy of what I wrote, I simply passed along some information I read about from other IT professionals (or business folks) who have tried Mozy Pro. As I stated in the beginning of the review, I have not used Mozy Pro myself so I can’t really comment on it directly.

    I appreciate folks such as yourself taking the time to share their experiences with Mozy Pro, however, so that others who read this will get more anecdotal information.

    Thanks!

    TravisVS
    Site Admin

  • avtar Phil June 12, 2009

    You’ve written a review of other reviews and not an entirely accurate one. Much of what you’ve written, however, is, so I’ll only comment on the one glaring deficiency. I’ve used MozyPro for over a year and on dozens of servers and workstations across a half dozen client companies. There is an option in the configuration to allow Windows Explorer to display the virtual drive; in fact, by default it shows the backup virtual drive. This can be navigated like any other volume in Explorer; I believe the home version works similarly. I have renamed a file that had been backed up by Mozy Pro, then gone to this virtual drive (hosted by Mozy) and selected that file to be restored. Within a few minutes, it was. It has never been my experience, and we regularly test restores as SOP, to have to wait more than a few minutes, let alone “24 hours.”